Privacy Policy

Effective date: September 25, 2025

Welcome to Quick Sewa ("we", "our", or "us"). Quick Sewa provides ambulance booking and related emergency transport services through our website and mobile applications (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect the personal information and health-related information you provide while using the Service.

1. Information We Collect

We collect information you provide directly and information collected automatically when you use our Service.

a. Information you provide

• Identity & contact: name, email address, phone number, home address, emergency contact details.
• Health & medical: symptoms, condition details, allergies, mobility limitations, or other information necessary to select appropriate transport and to prepare medical staff. (You provide this voluntarily and only when needed.)
• Payment & billing: payment card information, billing address, transaction history (we may use third-party payment processors; we do not store raw payment card numbers unless explicitly stated).
• Account data: username, password, profile picture, preferences.
• Communications: messages, call logs (if you contact support), complaints or feedback you send us.

b. Information collected automatically

• Location data: real-time GPS while using the Service to match and dispatch ambulances and to estimate arrival time. You can control location sharing in your device settings, but lack of location data may limit the Service.
• Device & usage: device model, OS version, app version, IP address, browser type, pages visited, timestamps, crash logs, and performance data.
• Cookies & similar technologies: cookies, local storage, and identifiers used for analytics, authentication and preferences.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service, including booking, dispatching and tracking ambulances;
• Assess clinical needs, notify medical teams, and provide required pre-hospital instructions;
• Process payments and refunds;
• Communicate with you about bookings, updates, safety alerts, and account notices;
• Improve and personalize the Service, conduct analytics and understand usage patterns;
• Prevent fraud, abuse, and illegal activity, and to meet legal/regulatory obligations;
• Comply with law enforcement or judicial processes when required by law.

3. Legal Basis for Processing

Where applicable (for example, under the EU General Data Protection Regulation), our legal bases for processing personal data include:

• Performance of a contract (providing ambulance booking services you request);
• Compliance with legal obligations;
• Your consent (for optional features like marketing communications);
• Our legitimate interests (fraud prevention, service improvements), where those interests do not override your rights.

4. Sharing & Disclosure

We may share your information with:

• Ambulance providers and medical personnel: to dispatch appropriate vehicles and ensure patient safety;
• Healthcare facilities: to coordinate handover and prepare the receiving facility if required;
• Payment processors and financial institutions: to handle billing and refunds;
• Third-party service providers: analytics, hosting, customer support and communications providers who process data on our behalf under contract;
• Legal and safety: law enforcement, regulators, or courts when legally required, or to protect the safety of users or others;
• Business transfers: in the event of a merger, acquisition or sale of assets, user data may be transferred (with notice and safeguards).

We will not sell your personal data to third parties for their direct marketing without your explicit consent.

5. Sensitive Health Information

The Service may collect health-related information that is sensitive in nature. We treat this information with heightened care and only use or disclose it as necessary to provide emergency transport, to comply with laws, or with your explicit consent. If you're in a jurisdiction with specific legal protections (for example HIPAA in the United States), please contact us to discuss additional safeguards.

6. Data Retention

We retain your personal information only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, enforce our agreements, or as otherwise required. Retention periods vary by data type and purpose; for example booking & billing records may be kept for several years to meet tax and regulatory requirements.

7. Security

We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction. Examples include access controls, encryption in transit, and secure hosting. However, no system is completely secure — if you believe your account has been compromised, contact us immediately.

8. Your Rights

Depending on your jurisdiction, you may have rights including:

• Access to and a copy of your personal data;
• Correction of inaccurate or incomplete data;
• Deletion of your personal data (subject to legal or operational limits);
• Restriction or objection to certain processing;
• Portability of your data in a common machine-readable format;
• Withdraw previously given consent.

To exercise these rights, or to make a privacy-related request, please contact us using the details below. We may need to verify your identity before acting on a request.

9. Children

Our Service is not intended for children under 16 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, contact us and we will take steps to delete it.

10. Cookies & Tracking

We and our partners use cookies and similar technologies for authentication, security, analytics, and to personalize your experience. You can control cookie preferences through your browser or device settings. Disabling certain cookies may reduce functionality.

11. International Transfers

Quick Sewa may transfer your information to countries other than your country of residence, which may have different data protection laws. We take steps to ensure adequate protections (such as standard contractual clauses) are in place where required.

12. Third-Party Links & Services

The Service may contain links to third-party websites or services (e.g., hospitals, payment gateways, maps). This Privacy Policy does not apply to those third parties — review their privacy notices before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy with a new effective date and, where required, obtain your consent.

14. Contact Us

If you have questions, privacy requests, or concerns, contact Quick Sewa:

• Email: info@quicksewa.com (replace with your real email)